Customer Care

1 – PURCHASES

1.0 PRICES

The prices shown on Comenuovo.eu include italian taxes and expedition. Customs duties are excluded for expeditions outside U.E. and must be paid by the Customer.

1.1 - ORDERS

Purchases with Comenuovo.eu is simple, fun and safe. The customer after having seen the product , will have to proceed the payment and order the shipping.
The online store suggests second-hand original clothing, bags, shoes and accessories of the best brands of international fashion. To surf trough the proposals, simply select the category and proceed to refine your search to view the product selection. Every product has his own description and includes images, price, composition and available sizes.
By clicking ADD TO CART the chosen item will be added to the SHOPPING BAG. This allows to navigate on other pages of the site, before finalizing the order.
In every moment it is possible to add new items or, with the REMOVE ITEM button, you may delete selected ones.
With WISHLIST is possible to compose, while shopping, a list of the favorite articles that will be saved in a dedicated area, with the possibility to see them later on the in the future whenever required.
With PROCEED TO PURCHASE you virtually leave your shopping bag and billing address, delivery address, packaging type and payment type will be requested before CONFIRMATION.
When the order is confirmed you will be introduced to the payment page. The order will be accepted once your bank authorizes the transaction.
The acceptance of the orders is scheduled 7/7 24h (everyday, everytime).
The orders placed during Sunday will be processed from the following Monday morning.

1.2 - THE PAYMENT

The online store, Comenuovo.eu, offers to its customers the chance to pay by credit card, Paypal or via wire transfer. There is no other accepted method of payment.

1.2.1 - CREDIT CARD

On the web site Comenuovo.eu Visa, Mastercard, American Express and Diners credit cards.are accepted
Once the purchase has been made, the customer provides his credit card details in a protected electronic bank system controlled by Banca Sella that grants maximum security during the transaction. If the credit card covers the order amount and the given details are valid, the bank authorizes the transaction. The customer will receive an e-mail that will confirm the successful transaction.

1.2.2 PAYPAL

Customers may also pay purchase with verified Paypal accounts. Comenuovo.eu accepts Paypal payment coming from verified account and reserves the right to send the merchandise only to the address indicated in the verified account.
All the payments sent from unverified Paypal account will be cancelled.

1.2.3 – WIRE TRANSFER

Selecting BANK TRANSFER as a method of payment, the customer send directly an order request to Comenuovo.eu . Once CONFIRMATION has been clicked your order is automatically confirmed and your order request sent to Comenuovo.eu customer service. Goods will be shipped only once the payment will be cleared.

2 - FULFILLMENT AND DELIVERY

Comenuovo.eu will deliver in Italy and all over the world for free, thanks to the DHL express service. The products delivered from Comenuovo.eu are packed properly and carefully to ensure protection of the goods.

2.1 - FREE ASSURANCE

Comenuovo.eu grants for all the deliveries a free assurance against theft and accidental damage during the shipment. The assurance is valid until the merchandise reaches destination.

2.2 - ORDER FULFILLMENT

Each order, regularly placed and paid, will be shipped within two working days. Shipments all depart from Come Nuovo di Gazzaniga(Italy) on working days only, from Monday to Friday.. Orders placed from Saturday to Sunday will be handled on the following Monday.

2.3 - ALWAYS INFORMED

The customer can monitor his shipment status at any time, thanks to DHL service and the tracking number.

2.4 - TYPES OF SHIPMENTS

Comenuovo.eu ships with express DHL.

2.5 - DELIVERY TIME

The delivery time is conditioned by the destination of the shipment. Italy :the delivery is estimated within one to two working days from the expedition. European Countries : the delivery is estimated within three working days from the expedition. Extra European Countries : the delivery is estimated within three working days from the expedition. Rest of the world: the delivery is estimated in five to seven days from the moment of despatch with Express Service..

2.6 - SHIPPING COSTS

The shipping costs for all world destinations is charged to Comenuovo.eu, so completely free for the customer..

2.7 - TERMS OF DELIVERY

Once the goods reach destination it is the customers duty to carefully inspect the packaging before signing and therfore accepting the parcel. If conditions of the parcel suggest that it has been tampered with or damaged the customer has the right to refuse the delivery. Such issues should be communicated immediatetely to the local DHL office and to Comenuovo.eu .If the customer refuses delivery all expenses involved in returning the goods to Comenuovo.eu will be deducted from the refund due to the customer. If the delivery was impossible to make due to the address details provided by the customer at the moment of purchase all expenses involved in returning the goods to Comenuovo.eu will be deducted from the refund due to the customer.

3 - ORDERS INFORMATION

Comenuovo.eu grants a high level of customer service. It’s possible to receive updates and information about your order status by sending an e-mail.

4 - PURCHASE RETURNS

In case of purchasing mistake, size, or dissatisfaction the Customer can return the unused good within 14 days from the date of reception only if the safety seal attached is neither cut nor broken. The costs of return are paid by the Customer. Worldwide custom duties won’t be refunded.

4.1 RETURN PROCEDURE

In order to return a received item please follow carefully “the return procedure” that we here describe through the following steps:
  1. Send a return request to Comenuovo.eu within 14 days from the goods receipt. Please include the article you want to return, the motivation and the desired compensation. After having compiled the request Comenuovo.eu will send a confirmation mail.
  2. The courier (DHL) will be sent to the Customer directly from Comenuovo.eu. The shipping costs of return are paid by the Customer, this only if the good is shipped back within 14 days.
  3. Two types of compensation are possible:
    Voucher As soon as the return will be received and processed, the Customer will get a code that indicates the value of the product and that can be spent in 3 months starting from the date of return, in one only time. The voucher :
    • Can’t be cumulative with others
    • Must be spent for an order of the same (or more) value
    Refund The refund will be made as soon as the return arrives at Comenuovo.eu after a careful check up.
    For the orders paid with credit card, Paypal or through bank account the amount will be available in the original account.
    Differences in the fluctuation of change won’t be refunded.
  4. The return shipping must be completed within 14 days from the date of the reception of the order.

TERMS AND CONDITIONS

  • The clothing must be tried for size without removing this card and without damaging the seal. Returns will be accepted only with the safety seal perfectly intact, which may be a plastic seal on wire or in the case of some shoes, a label placed on the sole. We will in no case accept returns with the safety seal chipped, broken, disconnected, removed or tampered with.
  • The clothing mustn’t be used, washed and altered and it must be perfectly in the same conditions of the moment of reception. The sole of the shoes must be in the same conditions of the moment of reception.
  • The items needs to be returned under the same conditions in which they were shipped to the customer and must be wrapped and packed properly including every tags and original boxes and dustbags received.
  • The items returned to Comenuovo.eu must be shipped from the same country in which the order has been delivered.
  • Comenuovo.eu reserves the right not to accept the goods delivered and returned to the client at the expense of Comenuovo.eu or delivered in another place other than Comenuovo.eu locations.
  • Comenuovo.eu has the right of refusing non-authorized and non-compliant returns. In this case the goods will be returned to the sender at the original expedition address. The eventual acceptation of those returns involves anyway a 10% charge on the value of the returned item.
For all the others not specifically expressed aspects, it is the European regulation of e-commerce that makes faith.

5 - CONDITIONS OF SALE

5.1 - FINAL CONSUMER

In order to make purchases on the website Comenuovo.eu, you must:
  1. be a “Final Customer”, meaning that whoever makes and order has no intention to use the purchased goods for resale or any other commercial use
  2. be over 18 years of age
  3. meet the legal requirements for subcribing a binding contract;
  4. have a Comenuovo.eu account and a valid e-mail address;
  5. hold a valid bank account or credit card accepted for payment at Tizianafausti.com (Visa, Mastercard, American Express or Diners) or a verified Paypal account;
  6. be aware and accept that the use of the website Comenuovo.eu is governed by the laws in force in the Italian Republic.

6 - USE OF SITE

All contents of the website Comenuovo.eu (texts, images, fonts, graphic design, music, software, codes and format scripts) are exclusive property of Come Nuovo di Chiesa Roberta and are protected by copyright. They can not be reproduced in any way unless under express prior and written consent by Come Nuovo di Chiesa Roberta.
Comenuovo.eu declines any liability connected to the unfortunate event in which, due to a malfunction or particular configuration of customer's computer or screen, the colors of products shown on the site do not faithfully reflect the original item. If, however, discrepancies between the items online and those represented on the site - due to sudden chang. Customer Service of Comenuovo.eu agrees to provide timely inform customers in the event of non availability of ordered items from the site.
Comenuovo.eu guarantees the protection of its website in accordance with international standards for Internet, but declines any responsibility to deal with problems, damage and risks that the client may encounter while using the site or any malfunctions associated with the decommissioning of cookies browser.
Using this site Comenuovo.eu - which contains information about item and how to purchase them - meaning that the user / customer accepts the rules and terms and conditions of this declaration. Non-acceptance of such permits allows Tizianafausti.com to exercise the right to request the users / customers of not use of the mentioned site..

7 - TRADE POLICY

Comenuovo.eu reserves the right to refuse its services or evasion of orders to anyone at any given time, to make corrections and / or changes to the site and its contents if it deems necessary and without giving prior notice, and is also committed - if reported or spotted - to make corrections of any technical errors or wording on the site.

Comenuovo.eu not in any way guarantee that the site content (text, images, fonts, graphic design, music, software, codes and format scripts) comply with regulatory requirements in countries other than the Italian Republic. Comenuovo.eu declines any liability for access to the site from other places or countries where their content is deemed illegal or contrary to law. All users accessing the site from these places or countries are doing so under their own responsibility fully accepting that they are solely responsible for compliance with local laws and penalties that they may incur.
For any dispute arising or resulting from this contract, the parties derogated from by agreement the jurisdiction of court in favor of Bergamo.
All the personal data furnished by the Customer will be treated under D. Lgs 196/2003, art. 13 and follower of Italian Republic.

8 - RIGHT OF WITHDRAWAL

Comenuovo.eu grants to Customers the right of withdrawal, as required by Legislative Decree 22 May 1999 185 "Implementation of Directive 97 / 7/CE on the protection of consumers in respect of distance contracts "which refers to article 5 .
 
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