Faq

IS IT EASY TO BUY ON COMENUOVO.EU?

Buying on Comenuovo.eu is easy, intuitive and secure. Whenever you find your favorite article, choosing among the categories and the aid of filters, you just have to add to your cart and proceed to payment.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

You may pay by credit card, Paypal and wire transfer. Other forms of payment are not accepted.

WHAT TYPES OF CREDIT CARDS DO YOU ACCEPT?

Comenuovo.eu accepts Visa, Mastercard, American Express and Diners cards.

WHAT DO I RISK BY PAYING BY CREDIT CARD?

The credit card data provided for purchases (name, number and expiration date) go directly to the secure server of Banco Popolare, in charge of the payment transaction through an encrypted code. Neither Comenuovo.eu nor others may access such information. The customer service agents are not authorized or able to get information about credit cards and account numbers of customers.

ARE THE RETAIL PRICES INCLUSIVE OF VAT?

Yes, all the prices on the site are inclusive of VAT

HOW MUCH IS THE EXPEDITION?

Express worldwide shipping is free, all the costs are paid by Comenuovo.eu

HOW LONG WILL THE DELIVERY TAKE?

Comenuovo.eu delivers through express DHL. In this way both expeditions, nationals and internationals, are very fast

IS THERE AN INSURANCE POLICY COVERING THE SHIPMENT?

Yes, all shipments, both in Italy and abroad, are covered by insurance policy against damage and/or theft. Insurance costs are included in the purchase price. The insurance is valid until delivery of goods.

ARE THE PRODUCTS ORIGINAL?

Comenuovo.eu sells exclusively guaranteed original chlothes and accessories .Every single product is rigorously checked by “Comenuovo” staff, which only after an attentive analysis put it on sell.

WHICH ARE THE CONDITIONS OF THE PRODUCTS?

Comenuovo.eu sells second-hand items, in perfect conditions, clean, washed and ready to be worn.

HOW MUCH DO I SAVE BUYING AT COMENUOVO.EU?

Buying at Comenuovo.eu you can save from a minimum of 40% till 90% compared to the new items.
The average save is about 70%.

IS THERE THE POSSIBILITY OF CREATING A LIST OF FAVORITES ARTICLES?

Yes, the customer can save a list of favorite items by using the "Wishlist" function

YESTERDAY I SAW AN ARTICLE ON THE SITE, BUT TODAY THE SAME ARTICLE IS NOT PROPOSED. IS IT STILL AVAILABLE?

Unfortunately not. On the our website we only publish articles that are actually available.

IS IT POSSIBLE TO REFUSE/REJECT A DELIVERY?

Yes, if the delivered goods have been tampered with or the parcel appears not intact, customers may refuse the delivery and not sign the documents. The goods will be returned to Comenuovo.eu only with a valid motivation and the returning costs of the parcel will be charged to the customer.
The customer who wishes to undertake a change in item, must perform the return procedure and made a new order within 14 days.

IS IT POSSIBLE TO RECEIVE UPDATED INFORMATION ABOUT PROMOTIONS, AND NEW ARRIVALS?

Yes, the customer can subscribe to the newsletter

IS THERE A CUSTOMER SERVICE?

Yes, For customer service please contact Comenuovo.eu support office or by calling +39 035720212 on weekdays, from Monday to Friday from 9.30 to 19.00 .
Requests received during weekends will be examined Monday mornings. Requests received on bank holidays will be answered the first working day
 
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